Privacy Policy

Last updated: January 2026

At FeedPilot, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace management services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

Account information: When you sign up, we collect your name, email address, company name, and billing details.
Store data: With your authorization, we access product catalog data, inventory levels, order information, and customer inquiries from your connected marketplaces and e-commerce platforms.
Usage data: We collect information about how you use our services, including log data, device information, and interaction patterns.
Communications: We retain correspondence when you contact us for support or feedback.

2. How we use your information

Provide services: Process your marketplace listings, sync inventory, handle orders, and manage customer communications as you've configured.
Improve our platform: Analyze usage patterns to enhance features, fix issues, and develop new capabilities.
Communicate with you: Send service updates, respond to inquiries, and share relevant product information.
Comply with legal obligations: Meet regulatory requirements and respond to lawful requests.

3. Data sharing

Service providers: We work with trusted providers for hosting, payment processing, and analytics. They access data only as needed to perform their services.
Marketplaces: We transmit data to marketplaces you've connected (Amazon, eBay, etc.) as required to manage your listings and orders.
Legal requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

4. Data security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments.
API credentials and access tokens are encrypted and stored securely. We never store credentials in plain text.
We maintain audit logs of data access and modifications for accountability and troubleshooting.

5. Data retention

We retain your data for as long as your account is active or as needed to provide services.
After account closure, we retain data for a reasonable period to comply with legal obligations and resolve disputes.
You can request deletion of your data at any time by contacting us.

6. Your rights

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to certain processing activities, including direct marketing.
Restriction: Request that we limit how we use your data in certain circumstances.

7. International transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

8. Cookies and tracking

We use essential cookies to operate our website and services. We may use analytics cookies to understand usage patterns.
You can control cookie preferences through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through our platform.